Refund Policy

Our Promise to You

We want every purchase from Custom Podcast Solutions to help your show, not complicate it. If a product does not meet your expectations, this policy explains how to request a return, exchange or refund. We have written it to be fair to our customers and practical for our team, so that you know exactly what to expect.

Please read this policy before placing an order. If anything is unclear, contact us at [email protected] or on WhatsApp at +1 (726) 716-5675 and we will be glad to explain.

Eligibility for Returns

Most items may be returned within the period stated at checkout, provided that they are unused, in their original packaging and in the same condition as when they were delivered. Items should include all accessories, cables, manuals and protective materials that came with them.

Because podcast beacons are programmed to your chosen destination before dispatch, they can be returned only if they are unopened and undamaged. Once a beacon has been programmed or distributed, it is considered used and is not eligible for a refund, except where a fault is confirmed.

Items That Cannot Be Returned

• Custom-programmed podcast beacons, once the destination has been set.
• Items that show signs of heavy use, physical damage or modification.
• Cables, memory cards and accessories that have been opened and used, for hygiene and quality reasons.
• Gift cards and special promotional items, unless stated otherwise at purchase.

Faulty or Damaged Products

If your product arrives damaged or develops a fault that was not caused by misuse, please contact us as soon as possible. Keep the packaging and take photographs of the damage or fault. We will arrange a replacement or a refund as appropriate, and we will cover reasonable return shipping for confirmed faults.

How to Request a Return

1. Email [email protected] or message us on WhatsApp at +1 (726) 716-5675.
2. Include your order number, the product name and the reason for your return.
3. Wait for our team to confirm your request and provide return instructions.
4. Pack the item securely in its original packaging and send it to the address we provide.

Please do not send items back without first contacting us, because unauthorised returns may be delayed or refused.

Refunds and Exchanges

Once we receive your returned item and confirm that it meets the conditions of this policy, we will process your refund or exchange. Refunds are issued to the original payment method. Processing times vary depending on your bank or card provider, but we aim to complete every refund as quickly as possible.

If you would prefer a different product, we can offer an exchange for an item of equal or greater value. If the new item costs more, you will be asked to pay the difference. If it costs less, we will refund the difference to your original payment method.

Bulk Orders and Special Deals

Bulk discounts for podcast beacons apply to the total number of wristbands in your order. If you return part of a bulk order, we will recalculate the price so that the remaining items reflect the correct discount. Please contact us before returning any part of a bulk order so that we can explain the adjustment clearly.

Shipping Costs

Original shipping charges are generally non-refundable. When a return is caused by our error or a confirmed fault, we will cover the cost of return shipping. For other returns, the customer is responsible for return postage, and we recommend using a tracked service.

Changes to This Policy

We may update this refund policy from time to time. The version displayed on this page at the time of your purchase applies to that order. Please check this page periodically to stay informed.

Questions and Support

Our team is always happy to help you choose the right product so that a return is rarely needed. If you have questions about returns or exchanges, reach out at [email protected] or on WhatsApp at +1 (726) 716-5675. You can also read our terms of service and contact page for more information.