Privacy Policy
How we collect, use and protect your personal information
Our Commitment to Your Privacy
At Custom Podcast Solutions, we respect your privacy. This policy explains what information we collect when you browse our store, subscribe to our emails, place an order or contact our team, and how we use that information. We have written it in plain language so that you can understand your choices easily.
By using our website, you agree to the practices described here. If you have any questions, you can contact us at [email protected] or on WhatsApp at +1 (726) 716-5675.
Information We Collect
We collect information that you choose to give us. This may include your name, email address, phone number, shipping address and the details you share when you ask a question or request a custom solution. For podcast beacons, we also collect the link you want programmed into your wristband, so that we can prepare your order correctly.
We also collect limited technical information automatically, such as the type of browser you use, the pages you visit and the time of your visit. This helps us understand how our website is used and how to make it easier to navigate.
How We Use Your Information
- To process and deliver your orders, including podcast beacon programming.
- To reply to your enquiries through email or WhatsApp.
- To send newsletters, product launches and insider news, if you have subscribed.
- To improve our website, product range and customer service.
- To meet our legal and accounting obligations.
Email Subscriptions
If you subscribe to our mailing list, we will send you updates about new products, offers and articles. Every email we send includes a way to unsubscribe, and you can also ask us to remove your address at any time by writing to [email protected].
Sharing Your Information
We do not sell your personal information. We share details only with trusted service providers who help us run our business, such as payment processors, delivery companies and email platforms. These partners may use your information only to perform services on our behalf, and they must protect it appropriately.
We may also disclose information when the law requires it, or when it is necessary to protect the rights, property or safety of our customers, our team or the public.
Cookies and Similar Technologies
Our website may use cookies to remember your preferences, keep items in your cart and understand how visitors use our pages. You can control cookies through your browser settings, although some features of the website may not work as intended if cookies are disabled.
Keeping Your Information Safe
We take reasonable steps to protect your information from loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure, so please take care when sharing sensitive details online and keep your passwords private.
How Long We Keep Information
We keep personal information for as long as needed to fulfil the purposes described in this policy, including order records, warranty support and legal requirements. When information is no longer needed, we delete it or make it anonymous.
Your Rights
Depending on where you live, you may have the right to access the personal information we hold about you, ask us to correct it, request its deletion or object to certain uses. To exercise these rights, contact us at [email protected]. We will respond within a reasonable time and may ask you to confirm your identity first.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our services or the law. The date of the latest revision will always be shown on this page, and significant changes will be announced on our website or by email.
Contact Us
If you have questions about this privacy policy, please email [email protected] or message us on WhatsApp at +1 (726) 716-5675. You can also visit our contact page for more ways to reach our team.